Sometimes Customers Can Tell If They Received Good Service or Not.For

question 59

Multiple Choice

Sometimes customers can tell if they received good service or not.For example, vacations, haircuts, and restaurants all have _________ attributes that allow customers to decide whether they will repeat the purchase another time.

• A) Purchasable
• B) Simultaneous
• C) Focused
• D) Experiential
• E) All of the above

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Definitions:

Integrator

A role or tool that combines or coordinates different elements, systems, or processes into a coherent whole.

Liaison Role

A function in which an individual acts as an intermediary or connector between different departments, organizations, or groups to facilitate communication and coordination.

Decentralization

The distribution of decision-making power and authority away from a central authority to more local or individual actors within an organization or system.

Standardization of Skills

The process of establishing and promoting certain skills as norms or requirements, ensuring a consistent skill set across individuals in a domain.