When Outback Steakhouse Built Differentiation on Service Rather Than Just

question 15

Multiple Choice

When Outback Steakhouse built differentiation on service rather than just the Australian theme, it found the results beneficial that led to ________.

• A) Setting industry standards in turns per table and revenue per square foot
• B) High turnover in employees
• C) Management receiving higher than average salaries
• D) Exceeding customer expectations in the all important statistic of low cost per serving
• E) None of the above

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Definitions:

Sole Proprietorships

A business structure where a single individual owns and operates the business, bearing full responsibility for its debts and obligations.

Capital

Wealth in the form of money or other assets owned by a person or organization or available for a purpose such as starting a company or investing.

Business Ownership

Refers to the legal possession and control over a business entity by an individual or group.

Corporations

Legal entities that are separate from their owners, with the ability to own property, enter into contracts, and be sued.