Lexus Enjoyed an Advantage by Making It Much Easier for Local

question 27

Multiple Choice

Lexus enjoyed an advantage by making it much easier for local dealers to deal with warranty problems, thereby keeping the customer happy.This shows the importance of the _________ communicated by a warranty.

• A) Competitive advantage
• B) Costs and benefits
• C) Message
• D) Product differentiation
• E) Persuasiveness

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Definitions:

Orientation

Describes the spatial arrangement of atoms or groups in a molecule relative to one another.

Asymmetric Carbons

Carbon atoms bonded to four different groups, leading to molecules that can exist in two non-superimposable mirror image forms.

Trichloroheptane

A compound consisting of a seven-carbon chain heptane with three chlorine atoms attached, existing in several isomeric forms.

Diastereomers

Stereoisomers that are not mirror images of each other, differing in the spatial arrangement of atoms.