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Q3: Great service occurs when processes are engineered
Q8: At Chick-fil-A, the company strives to not
Q65: Victor has just transitioned from working in
Q79: A competitor's _ is regarded as a
Q80: Firms that employ service as a marketing
Q90: Doubletree Hotels has the smell of chocolate
Q92: Market testing is designed to help the
Q96: The traditional division between goods and services
Q98: Under positioning occurs when consumers have a
Q104: The process of business purchasing on-line is