Three Psychological Tools Shape Perception: Selective Awareness, Selective Distortion and Selective

question 12

Essay

Three psychological tools shape perception: selective awareness, selective distortion and selective retention.Explain these tools.

Acknowledge the importance of not taking customer feedback personally to protect self-esteem.

Understand the economic shift towards a service economy in the United States.

Recognize the importance of ethical customer service practices.

Emphasize the human aspect of customer service, including empathy and ethical treatment.

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Definitions:

Ethnic Identity

A person's sense of belonging to a specific ethnic group, including the customs, culture, and language associated with that group.

Acculturation

The process of adopting the cultural traits or social patterns of another group, especially by a person moving to a new country or community.

Immigrant Families

Families that have relocated from their country of origin to another country, often facing cultural, social, and economic adaptation challenges.

Ethnic Identity

A person's sense of belonging to a specific ethnic group, along with the cultural characteristics and social patterns that denote membership in that group.