CRM Software Will Work

question 55

Multiple Choice

CRM software will work.The most important aspect for the firm is to recognize _____________.

• A) Paying too much money for the software will doom the firm
• B) Everyone is expected to willingly embrace the implementation
• C) Change is easy
• D) How it can enable a customer-centric organization
• E) The software should be dumped if it doesn't perform to expectations within the first three months.

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Definitions:

Operating Efficiency

A measure of how well a company uses its resources to produce goods or services.

Great Distances

Large physical separations between objects or locations, often involving travel or communication across extensive areas.

Cross-Functional Team

A team that operates with members who come from different functional units of an organization.

Horizontal Structure

A form of organizational structure where control and decision-making are spread horizontally across levels, emphasizing collaboration and teamwork.