Customer Contact and Access Points Are the Key to Knowledge

question 104

True/False

Customer contact and access points are the key to knowledge discovery process.

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Definitions:

Social Capital

The networks of relationships among people who live and work in a particular society, enabling that society to function effectively.

Cultural Competence

Cultural Competence is the ability to understand, communicate with, and effectively interact with people across cultures by acknowledging and respecting their beliefs, values, and customs.

Acculturation

The process by which individuals adopt the cultural traits or social patterns of another group, often occurring in immigrant populations.

Belongingness

The human emotional need to be an accepted member of a group, whether it is family, friends, co-workers, or a social club.