CRM Software Will Work

question 55

Multiple Choice

CRM software will work.The most important aspect for the firm is to recognize _____________.

• A) Paying too much money for the software will doom the firm
• B) Everyone is expected to willingly embrace the implementation
• C) Change is easy
• D) How it can enable a customer-centric organization
• E) The software should be dumped if it doesn't perform to expectations within the first three months.

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Definitions:

Taken-For-Granted Assumptions

Beliefs or perspectives that are accepted as true without questioning or critical examination.

Native Language

A person's first language, also referred to as the mother tongue, which is the language learned from birth.

Universal Language

A hypothetical or actual language that is understood and can be used by all human beings for effective and inclusive communication.

Prejudice

Preconceived opinion or bias against an individual or group without just grounds or before obtaining adequate knowledge.