Companies Create Call Centers Around the World to Handle Regional

question 75

True/False

Companies create call centers around the world to handle regional customer traffic over the course of a 24-hour business cycle.

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Definitions:

Managing Diversity

Refers to practices and policies designed to create a more inclusive workplace where various cultural, gender, age, and other differences are respected and valued.

Majority Cultures

The dominant cultural groups in a society, which hold significant power and influence over norms, values, and institutions.

Biculturalism

The coexistence of two distinct cultures in the same individual or society, often promoting the value and benefit of cultural diversity.

Minority Members

Individuals belonging to a group that is smaller in number within a larger community, often experiencing different treatment or conditions.