As a Result of Customers Wanting Access to the Company

question 62

Multiple Choice

As a result of customers wanting access to the company (information, customer service) immediately, whatever their location, customer service has revolutionized service delivery by __________________.

• A) Improving telephone support
• B) Pushing more information through mobile communications
• C) Creating effective, customer-oriented websites
• D) A & B
• E) A, B & C

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Definitions:

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