What Effect Does Emotional Contagion Have on the Communication Process

question 13

Multiple Choice

What effect does emotional contagion have on the communication process?

• A) It distorts the communication process and causes dissatisfaction to all the parties involved.
• B) It provides feedback to the sender that the receiver understands and empathizes with the message.
• C) It reduces the level of actual communication among colleagues.
• D) It makes it more difficult for the receiver to receive emotional meaning of the sender's experience.
• E) It forms a strong communication barrier between the sender and the receiver.

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