Active Listeners Improve Their Evaluating Activities By

question 85

Multiple Choice

Active listeners improve their evaluating activities by:

• A) organizing the information provided in the speech.
• B) forming an opinion before presentation.
• C) clarifying the message.
• D) interrupting when they disagree with the speaker.
• E) providing some criticism of all the ideas presented.

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Definitions:

Customer-Touching

Technologies that allow customers to interact directly with a company's website or services, enhancing customer experience.

CRM Application

A software tool used by companies to manage interactions with current and potential customers, streamline processes, and improve profitability.

CRM Solution

A technology for managing all a company's relationships and interactions with current and potential customers to improve business relationships.

Redundancies

Extra components or functions within a system that are there specifically to back up the primary components in case of failure.