Norms Are the Informal Rules and Shared Expectations That Groups

question 97

True/False

Norms are the informal rules and shared expectations that groups establish to regulate the behavior of their members.

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Definitions:

Resisting Forces

Factors that oppose or hinder change in an organization or system.

Organization Culture

The shared values, beliefs, and practices that shape how work is done and how people interact within an organization.

Customer Complaints

Feedback or grievances voiced by customers regarding dissatisfaction with a product or service.

Declining Profits

A situation in which a business experiences a decrease in financial gains over a period, indicating challenges in revenue generation or cost management.