The Exit-Voice-Loyalty-Neglect (EVLN)model

question 236

Multiple Choice

The exit-voice-loyalty-neglect (EVLN) model:

• A)outlines the four consequences of emotional intelligence.
• B)identifies the four ways to manage employee emotions.
• C)explains why the psychological contract differs between employees and their employers.
• D)is a template for organizing and understanding the consequences of job dissatisfaction.
• E)explains the main differences between affective commitment and continuance commitment.

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Definitions:

Human Resources (HR) Triad

Refers to the three key roles or functions within HR: strategic partner, employee advocate, and change champion.

Stakeholders

Individuals, groups, or organizations that have a vested interest in the performance, decisions, and success of a company or project, including employees, investors, customers, and suppliers.

Quality Service

the measure of how well the service level delivered matches customer expectations.

Sustainable Competitive Advantage

A long-term strategy that cannot be easily duplicated by competitors, allowing an organization to perform better over time.