A Computer Maintenance Company Wants to ''Capture'' the Knowledge That

question 58

Multiple Choice

A computer maintenance company wants to ''capture'' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

• A)transform intellectual capital into knowledge management.
• B)transfer human capital into structural capital.
• C)prevent relationship capital from interfering with human capital.
• D)reduce the amount of human capital.
• E)transfer structural capital into relationship capital.

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Definitions:

Cognitive-Behavioral Therapists

Mental health professionals who use techniques from cognitive therapy and behavioral therapy to modify dysfunctional emotions, behaviors, and thoughts.

Eastern Philosophies

A diverse body of ideas originating in Asia, including philosophical traditions from China, India, Japan, and other regions, often emphasizing spirituality and the inner life.

Unconditional Positive Regard

An attitude of total acceptance and support towards another person, regardless of what they say or do.

Client-centered Therapy

A form of psychotherapy developed by Carl Rogers that emphasizes an empathetic, accepting, and genuine environment for clients to facilitate personal growth.