Employees Use 'Emoticons' in Electronic Mail Messages to Clarify the Emotional

question 93

True/False

Employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

---

Definitions:

Nonverbal Communication

The transmission of information or feelings without the use of spoken words, through gestures, facial expressions, and body language.

Feedback-seeking

The behavior of actively seeking information about one's performance, behavior, or the impact of one's actions on others.

Regulate

Means to control or maintain the rate or speed of a process or system by making adjustments or imposing controls.

Reflective Listening

A communication technique involving understanding a speaker's message and then offering it back to the speaker to confirm the message has been understood correctly.