A Large Internet Service Provider Had a Major Disruption in Its

question 76

Multiple Choice

A large Internet service provider had a major disruption in its e-mail services in which its customers' messages were delayed and some were lost forever.In its message to customers,the company announced that the event was ''a partial e-mail delay'' and that the ''issue'' would result in improved future service to customers.This message is an example of:

• A)information overload.
• B)using ambiguous language to minimize conveying negative emotions.
• C)misperceptions by the company's executives about the causes of the e-mail service problem.
• D)cross-cultural differences in communication.
• E)effective persuasive communication.

---

Definitions:

Workshops

Workshops are interactive and focused sessions where participants engage in discussions and activities to learn about a specific subject or develop a particular skill.

Innovation Road

A strategic pathway that companies follow to develop and launch new products, technologies, or services, often involving research, development, and testing phases.

Aesthetic Experience

An experience primarily focused on beauty or the appreciation of artistic or natural beauty, impacting emotions and understanding.

Campaign Strategy

A plan that outlines the goals, target audience, messages, and channels to be used in a marketing or political campaign to achieve desired outcomes.