Which of These Statements About Job Satisfaction and Customer Satisfaction

question 117

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

• A)Employees with higher job satisfaction tend to give poorer customer service.
• B)Satisfied employees have a more positive mood,which communicates friendliness to customers.
• C)Satisfied employees are less likely to quit,so customers receive more consistent and familiar service.
• D)Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees.
• E)Satisfied employees have a more positive mood,which communicates friendliness to customers and are less likely to quit,so customers receive more consistent and familiar service.

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Definitions:

Uncertain Hours

Work hours that are not fixed or predictable, often varying from week to week.

Commission Based

Pertains to a compensation method where individuals or entities earn a percentage of the sales they generate or deals they close.

Certainty

A situation or condition where there is no doubt or variability in the outcome or result.

Labor Market

A marketplace where workers find paying work, employers find willing workers, and wage rates are determined.