Janine and Anitra Work as Bank Customer Service Representatives

question 57

Essay

Janine and Anitra work as bank customer service representatives. Janine often comes home at the end of the working day with a headache and feeling emotionally exhausted. She has difficulty sleeping immediately before and after some days at work. Anitra performs the same job duties as Janine and often works with the same clients. Yet Anitra rarely experiences these symptoms. Using your knowledge of stress, give three explanations why these two are reacting differently to their jobs.

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Definitions:

Proportional Usage

A method of allocating resources, costs, or expenses based on the relative use or contribution of each segment in the production process or service delivery.

Cost Drivers

Elements that cause the cost of a product or service to increase or decrease, influencing overall expenses.

Overhead Costs

Expenses related to the day-to-day operations of a business that are not directly attributable to specific product units or services.

Activity-Based Costing

A costing method that assigns overhead and indirect costs to related products and services based on their use of resources.