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Friendly Cafe Is a Chain of Coffee Shops Located Throughout

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Essay

Friendly Cafe is a chain of coffee shops located throughout Canada.The company president wants your management-consulting firm to use behavioural modelling to improve customer service skills among servers.Give two explanations why behavioural modelling may be an effective learning strategy in this situation and identify two important characteristics of the behaviour model.


Definitions:

Contaminated Sites

Areas of land that have been polluted with hazardous substances and pose a risk to human health or the environment.

Reusing Products

The act of using items more than once for the same or a new purpose, reducing waste and conserving resources.

Health Hazard

Any source of potential damage, harm, or adverse health effects on something or someone under certain conditions at work or life.

Biomimicry

The design and production of materials, structures, and systems that are modeled on biological entities and processes.

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