Employees at a Large Call Centre Perform Repetitive Tasks (Low

question 8

Multiple Choice

Employees at a large call centre perform repetitive tasks (low variety) by documenting mailing addresses from customers who call the centre.The work process is the same for all inquiries to all call centre staff members (low analyzability) .The best organizational structure for this work unit:

• A)is an organic structure.
• B)would have low formalization.
• C)would coordinate mainly through informal communication.
• D)is a mechanistic structure.
• E)would have none of these characteristics.

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Definitions:

Major Functions

The primary and most important activities performed by an organization, system, or process to achieve its goals.

Geographic Market

A specific area or region in which a company aims to sell its products or services, determined by geographical boundaries.

Monopolization

The process or state where a single company or entity gains exclusive control over a particular market or industry, often regarded negatively due to its impact on competition.

Horizontal Price Fixing

An illegal practice where competitors agree to set their prices at a certain level, rather than competing fairly.