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Which of the Following Statements Is Most Consistent with the View

question 3

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Which of the following statements is most consistent with the view of shared leadership?


Definitions:

TQM

Total Quality Management; a management approach to long-term success through customer satisfaction, focusing on continuous improvement of organizational processes.

ISO 9000

A set of international standards for quality management and quality assurance designed to help companies ensure they meet customer and other stakeholder needs.

Criteria

Standards or rules by which something is judged or assessed.

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