The XYZ Company Billing Department Has Decided to Assign One

question 41

Essay

The XYZ Company billing department has decided to assign one employee to each of its customers. This employee will be responsible for granting credit to the entity and then handling the billing. XYZ believes this will result in better customer service, because the entity will only have to deal with one person and that one person will be very familiar with the credit terms. As an auditor, would you agree with XYZ's decision?

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Definitions:

Creative Imagery

A relaxation and concentration technique that aids in stress management, in which a salesperson envisions successful coping in various sales situations.

Testimonial

A statement or endorsement given by a satisfied customer about the value and quality of a product or service.

National Mining Association

An organization representing the interests of the mining industry in the United States, including corporations and stakeholders involved in extraction and processing.

Star Augers

Typically, mechanical devices that are used for drilling holes in a variety of materials, but can also refer to a specific component within packaging or manufacturing machinery for metering product.