If Improved Account Retention Became a Major Focus of Attention

question 11

Multiple Choice

If improved account retention became a major focus of attention, the performance measure stressed would be _____.

• A)gross margin on sales or price per unit
• B)percentage account erosion
• C)a volume measure
• D)a customer satisfaction index

---

Definitions:

Online Identity

Represents a person's presence on the internet, encompassing usernames, profiles, and online activities.

Cyberspace

Cyberspace refers to the virtual computer world, encompassing an extensive network of digital environments and human interactions facilitated by networked computing devices.

Urban Legend

A widely circulated story that is not verified, often having elements of humor or horror.

Society

An organized group of individuals who live together in a community or other social grouping with shared laws, traditions, and values.