Which of the Following Is Not True Concerning the Purposes

question 20

Multiple Choice

Which of the following is not true concerning the purposes of a procedure manual?

• A) The manual outlines the broad set of purposes, principles, and rules of action that guide an organization.
• B) The manual serves as a reference guide for purchasing personnel and is especially valuable to new employees who require explanation about how to accomplish different activities or assignments.
• C) For experienced personnel, the manual provides clarification or simply reinforces knowledge about different topics.
• D) The manual provides consistency and order by documenting the steps and activities required to perform a task.
• E) The manual may specify industry best practices to follow that are identified through benchmarking comparisons with leading firms.

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Definitions:

Sales Call

A communication, often by telephone or in person, initiated by a salesperson to engage a potential customer.

Approach

The method or strategy used to initiate contact or interaction, particularly in a sales context, with the goal of building a relationship or making a sale.

Rephrasing Question

A question in which the salesperson rephrases what the prospect has said in order to clarify meaning and determine the prospect’s needs.

Prospect's Concern

Any issue or question that a potential customer has regarding a product or service, which may affect their purchasing decision.