According to Kaplan and Norton,a Balanced Scorecard Includes All of the Following

question 44

Multiple Choice

According to Kaplan and Norton,a balanced scorecard includes all of the following key performance measurement areas except ____.

• A) customer satisfaction perspective
• B) operational excellence perspective
• C) innovation perspective
• D) human resource perspective
• E) financial perspective

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Definitions:

Categorical Data

Data that can be divided into specific groups or categories without any order.

Quantitative Data

Data that can be measured numerically, allowing for mathematical operations and statistical analysis.

Observations

Data collected during the course of a scientific study or experiment.

Variables

Elements, features, or factors that are likely to vary or change within the context of a study or experiment.