Which of the Following Statements That Might Be Made by a Business

question 43

Multiple Choice

Which of the following statements that might be made by a business executive best expresses the overall philosophy of Total Quality Management?

• A)"We've achieved Six Sigma.That's good enough."
• B)"There's always room for improvement."
• C)"The workers need to work harder to prevent quality problems."
• D)"We never sell defective products to customers."

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Definitions:

Household Insecticide

Chemical substances used within homes to kill or repel insects.

Publicity Tools

Methods of obtaining nonpersonal presentation of an organization, product, or service without direct cost, such as news releases, news conferences, and public service announcements (PSAs).

Nonpersonal Presentation

The presentation of products or services through mass media channels, such as advertising, where direct interaction with the consumer is not involved.

Direct Cost

Expenses that can be directly traced to the production of a specific good or service, such as raw materials and labor.