Why Is Product Quality Sometimes Poorly Defined in a Firm

question 8

Multiple Choice

Why is product quality sometimes poorly defined in a firm?

• A)Managers do not know how to measure customer service.
• B)Holistic measures of quality are difficult to develop.
• C)Managers in different functional areas tend to emphasize different dimensions of quality.
• D)Both B and C are correct.

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Definitions:

Healthcare Reform Initiative

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President Bill Clinton

The 42nd President of the United States, serving from 1993 to 2001, and a member of the Democratic Party known for his policies on welfare reform, healthcare, and the economy.

Hillary Clinton

An American politician, diplomat, and lawyer who served as the First Lady of the United States, U.S. Senator, and Secretary of State, and was the Democratic nominee for President in 2016.

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