Why Is Product Quality Sometimes Poorly Defined in a Firm

question 8

Multiple Choice

Why is product quality sometimes poorly defined in a firm?

• A)Managers do not know how to measure customer service.
• B)Holistic measures of quality are difficult to develop.
• C)Managers in different functional areas tend to emphasize different dimensions of quality.
• D)Both B and C are correct.

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Definitions:

Final Approval

The last step in a process where an authority or body confirms or agrees to a proposal, plan, or transaction, making it official or legally binding.

Top Managers

Describes individuals who hold the highest level of managerial positions within an organization, responsible for setting strategic goals and making critical decisions.

Supervisors

Individuals within an organization responsible for managing and overseeing the work of a group of employees, ensuring tasks are completed efficiently and effectively.

Organizations

Entities comprised of multiple people working together towards common goals or objectives, often structured and managed according to a system.