Why Are Processes That Are Visible to the Customer Considered

question 12

Multiple Choice

Why are processes that are visible to the customer considered to be critical?

• A)They often exhibit the greatest variance (thus affecting customer waiting times).
• B)They are often bottlenecks (thus causing customer delays).
• C)They are often shared processes.
• D)They affect the customer perceptions of value.

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Definitions:

Competition

The rivalry among businesses or individuals for customers, market share, or achievements.

Per Se Approach

A legal standard that deems certain actions to be inherently illegal without needing to prove harm or anticompetitive effects.

Fixed Price

An agreed upon price for goods or services that is not subject to change under normal circumstances.

Dodd-Frank

The Dodd-Frank Act is comprehensive financial reform legislation enacted in the United States in 2010, aimed at reducing risks in the financial system and protecting consumers.