________ Derivative of the urogenital sinus
Definitions:
Experience Economy
An economic concept where businesses create memorable events for their customers, and the memory itself becomes the product.
Service Blueprint
A detailed diagram that visualizes the service process, points of customer contact, and the front and back-office activities that a service entails.
Customer Contact Audit
An evaluation process that examines all the points of interaction between a customer and a company to improve customer service and experience.
Yelp
A popular online platform that publishes user-generated reviews and ratings of businesses, services, and events.
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