An Internet Service Provider Wants to Determine Its Level of Customer

question 108

Multiple Choice

An Internet service provider wants to determine its level of customer satisfaction. The best data collection method to obtain the results most quickly is:

• A) experiment.
• B) telephone survey.
• C) mailed survey.
• D) personal interview.

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Definitions:

James-Lange Theory

A theory of emotion suggesting that physiological arousal precedes the experience of emotion.

Afraid

A feeling of fear or anxiety about a possible or likely situation or event.

Anxious

Feeling anxious or stressed, usually because of an upcoming event or something that has an unpredictable result.

James-Lange Theory

A theory of emotion that suggests emotions are the result of physiological reactions to events, where we feel emotion because of the interpretation of bodily reactions.