Service Time for Customers at a Drive-Through Coffee Shop Has

question 92

True/False

Service time for customers at a drive-through coffee shop has been shown to be uniformly distributed between 2 and 10 minutes. Customers will complain when service time exceeds 7.5 minutes. Based on this information, the probability of getting a complaint based on service time is 0.3125.

---

Definitions:

Non-verbal Cues

Forms of communication without words, such as gestures, facial expressions, body language, and postures, conveying messages or emotions.

Cognitive Constructs

Mental models or concepts that individuals use to organize and interpret their experiences.

Identity

The qualities, beliefs, personality, looks, and expressions that make a person (self-identity) or group (collective identity) distinct from others.

Psychoanalytic Theory

A comprehensive framework for understanding human behavior that emphasizes the role of unconscious processes and early childhood experiences.