The Manager of a Computer Help Desk Operation Has Collected

question 83

Multiple Choice

The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. The manager has decided to have a signal system attached to the phone so that after a certain period of time, a sound will occur on her employees' phone if she exceeds the time limit. The manager wants to set the time limit at a level such that it will sound on only 8 percent of all calls. The time limit should be:

• A) 10.35 minutes.
• B) approximately 5.19 minutes.
• C) about 14.58 minutes.
• D) about 11.23 minutes.

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Definitions:

Remote Associates Test

A creativity test that measures the ability to see relationships between seemingly unrelated words and to generate a word that is linked to all three.

Divergent Thinking

A thought process or method used to generate creative ideas by exploring many possible solutions, emphasizing spontaneity and non-linear approaches.

Heuristic

A rule of thumb that is derived from experience and used in decision making and problem solving, even though there is no guarantee of its accuracy or usefulness.

Insightful

Having or showing an accurate and deep understanding; perceptive.