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One of the Key Quality Characteristics in Many Service Environments

question 43

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One of the key quality characteristics in many service environments is that the variation in service time be reasonably small.Recently,a major amusement park company initiated a new line system at one of its parks.It then wished to compare this new system with the old system in place at a comparable park in another state.At issue is whether the standard deviation in waiting time is less under the new line system than under the old line system.The following information was collected: One of the key quality characteristics in many service environments is that the variation in service time be reasonably small.Recently,a major amusement park company initiated a new line system at one of its parks.It then wished to compare this new system with the old system in place at a comparable park in another state.At issue is whether the standard deviation in waiting time is less under the new line system than under the old line system.The following information was collected:   Assuming that it wishes to conduct the test using a 0.05 level of significance,the test statistic will be F = 1.5625. Assuming that it wishes to conduct the test using a 0.05 level of significance,the test statistic will be F = 1.5625.

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Definitions:

Priming

A technique in psychology used to influence an individual's memory and perception by exposing them to a stimulus prior to another, related stimulus.

Self-Reference Effect

The tendency for information to be better recalled when it is related to oneself.

Psychological Professor

An academic expert who teaches and conducts research in psychology.

Contextual Cues

Environmental or situational indicators that help individuals understand and respond appropriately to different circumstances.

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