One of the Key Quality Characteristics in Many Service Environments

question 11

True/False

One of the key quality characteristics in many service environments is that the variation in service time be reasonably small.Recently,a major amusement park company initiated a new line system at one of its parks.It then wished to compare this new system with the old system in place at a comparable park in another state.At issue is whether the standard deviation in waiting time is less under the new line system than under the old line system.The following information was collected: Assuming that it wishes to conduct the test using a 0.05 level of significance,the null hypothesis should be rejected since the test statistic exceeds the F-critical value from the F-distribution table.

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Definitions:

Evaluating

The process of assessing or appraising the value, significance, or efficacy of something based on set criteria or standards.

Originality

The quality of being novel or unusual, especially in ideas, art, or invention.

Communicates Meaning

The act of conveying or transmitting ideas, thoughts, or feelings in a way that others can understand.

Voice

The distinctive tone or style of a writer or speaker, which conveys their attitude, personality, and character.