The General Electric Service Department Believes That the Median Time

question 93

Multiple Choice

The General Electric service department believes that the median time for a service call should be 30 or fewer minutes.To test this,the following random sample of service times was collected: Given that the managers do not wish to make the assumption that the population is normally distributed,the appropriate statistical test for testing about service times is:

• A)the t-test.
• B)the Kruskal-Wallis test.
• C)the Wilcoxon signed rank sum test.
• D)the F-test.

Identify different strategies for engaging with customers, including the use of technology.

Comprehend the significance and application of the GAP Model in customer expectations management.

Understand the concepts of empowerment and its role in customer service.

Grasp the importance of maintaining customer data security in CRM systems.

---

Definitions:

Obedient

Willing to comply with orders or requests; submissive to another's will.

Culture-and-Personality Movement

An area of anthropology and sociology that studies the relationship between culture and individual personality development.

National Character Studies

The investigation into the prevailing psychological traits, values, and habits of a nation or ethnic group.

Socioeconomic Studies

The examination of how social and economic factors influence and are interconnected with societies and their behaviors.