Which of the Following Is a Measure of Customer Satisfaction

question 82

Multiple Choice

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

• A) Promptness in handling claims
• B) Average unemployment compensation payment
• C) Per capita (average) merit increases
• D) Benefit cost per payroll dollar
• E) Percentage of sick leave to total pay

Recognize the effects of interest rates on business investment decisions.

Understand the concepts of the average propensity to consume (APC) and save (APS).

Describe the importance of the capacity utilization rate in economic analysis.

Clarify the role of government in investment in different economic systems.

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Definitions:

Real Interest Rate

Adjusted interest rate for inflation, reflecting the true cost of borrowing or the real yield on savings.

Nominal Interest Rate

The interest rate before adjustments for inflation, representing the raw interest percentage that lenders charge borrowers for the use of money.

Inflation Rate

The speed at which the aggregate price level for goods and services goes up, undermining the power of purchasing.

Nominal Interest Rate

The rate of interest before adjustments for inflation; the stated rate on a loan or investment.