Which of the Following Is a Customer Satisfaction Measure of the Overall

question 103

Multiple Choice

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

• A) Ratio of personnel staff to employee population
• B) Percentage of employees receiving tuition refunds
• C) Per capita (average) merit increases
• D) Working relationship between organizations and HRM department
• E) Turnover rate

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Definitions:

Value Of Money

The purchasing power of money, or the amount of goods and services that one unit of money can buy, often influenced by inflation.

Market Outcomes

The results of economic transactions and interactions in a market, including prices and quantities of goods and services traded.

Scarce Resources

Resources that are limited in availability and can run out if not used efficiently, leading to the necessity of making choices on how to allocate them.

Invisible Hand

A metaphor introduced by Adam Smith to describe the self-regulating nature of the marketplace.