According to the Principles of Total Quality Management

question 80

Multiple Choice

According to the principles of total quality management:

• A) the feedback process should be initiated only after a significant quality improvement.
• B) human resource managers have a limited role since the emphasis is on quality alone.
• C) only key personnel receive training in quality.
• D) errors in a product or service should be prevented before occurrence.
• E) internal customers are more valuable than external customers.

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Definitions:

Marginal Costs

The rise in the overall expense incurred from the production of an extra unit of a good or service.

Potential Customers

Individuals or organizations that could become purchasers of a product or service, but have not yet done so.

Expected Profit

The forecasted amount of profit based on potential outcomes and their probabilities.

Price

The financial sum anticipated, needed, or handed over as payment for an item.