The biasing configuration shown in Figure 7-18 is derived from emitter bias and is referred to as 
Definitions:
Service Quality
Service quality is a measure of how well a delivered service matches the customer's expectations.
Customer Expectations
The assumed set of beliefs and standards that customers hold regarding the level of quality and service they will receive from a product or service.
Roles And Expectations
Refer to the specific duties, responsibilities, and anticipated outcomes associated with a position or job description.
Transaction Selling
A sales approach focused on completing individual sales or transactions without necessarily building long-term customer relationships.
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