As a Result of Customers Wanting Access to the Company

question 32

Multiple Choice

As a result of customers wanting access to the company (information,customer service) immediately,whatever their location,customer service has revolutionized service delivery by __________________.

• A) Improving telephone support
• B) Pushing more information through mobile communications
• C) Creating effective, customer-oriented Web sites
• D) A & B
• E) A, B & C

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Definitions:

Over-the-counter Pain Medication

Medicines available without a prescription used to relieve pain, such as ibuprofen or acetaminophen.

Calisthenics

A form of exercise consisting of a variety of gross motor movements; often performed rhythmically and without equipment.

Muscular Strengthening

The process of increasing the strength and endurance of the body's muscles through exercise.

Sports Drinks

Beverages formulated to help athletes rehydrate, as well as replenish electrolytes, sugar, and other nutrients during intense physical activity.