As a Result of Customers Wanting Access to the Company

question 32

Multiple Choice

As a result of customers wanting access to the company (information,customer service) immediately,whatever their location,customer service has revolutionized service delivery by __________________.

• A) Improving telephone support
• B) Pushing more information through mobile communications
• C) Creating effective, customer-oriented Web sites
• D) A & B
• E) A, B & C

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Definitions:

Semantic Differential

A scale used to measure the connotative meaning of objects, events, or concepts, where respondents rate something on a series of bipolar adjectives.

Informal Assessment

A type of assessment that is less structured and can include observations, interviews, and informal testing to understand a student’s performance.

Assessment Instruments

Tools or methods used to evaluate skills, knowledge, attitudes, or physical condition, ranging from tests and surveys to physical measuring devices.

Genograms

A pictorial display of a person's family relationships and medical history, often used in medicine and social work to visualize complex interactions.