Customers Demand That Some Form of Customer Service Be Available

question 29

Essay

Customers demand that some form of customer service be available 24 hours a day, 7 days a week, and 365 days a year.It would be difficult for all companies to staff a call center constantly.What is a great way for companies to provide round the clock customer service?

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Definitions:

Groupthink

A psychological phenomenon occurring within a group of people, where the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Restricted Network

A network that limits access to authorized users and often implements controls to manage information flow and data security.

Lack Of Response

A situation where there is no reply or acknowledgement to a communication or stimulus.

Restricted Network

A limited or closed communication system where access or membership is controlled or confined to specific users or groups.