Firms Are Sometimes Reluctant to Invest in Great Service,largely Because

question 43

Multiple Choice

Firms are sometimes reluctant to invest in great service,largely because ___________.

• A) It is difficult to change employees' mindset
• B) It is difficult to make consumers aware that they are receiving great service
• C) It does not contribute to the total product experience
• D) It takes time and patience before a return on the investment is noticeable
• E) It does not provide any competitive advantage

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Definitions:

Standards

Established norms or criteria against which measurements, quality, or acceptability are judged.

Imitated

The act of copying or mimicking the actions, behavior, or appearance of someone else.

Aggressive

Refers to behaviors or attitudes that demonstrate hostility, dominance, or the intent to harm others.

Artistic

Pertains to the creation or appreciation of beauty, expressed through mediums such as painting, music, literature, or performance.