A Customer Can't Really Experience a Service Until It Is

question 103

Multiple Choice

A customer can't really experience a service until it is actually consumed.This characteristic represents the ___________ of a service.

• A) Perishability
• B) Intangibility
• C) Inseparability
• D) Variability
• E) Scalability

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Definitions:

Total Personal Development

The comprehensive process of improving oneself across all aspects of life, including physical, mental, emotional, and social dimensions.

Worker Commitment

The level of enthusiasm and dedication an employee has towards their job and company.

Employee Turnover

The rate at which employees leave a company and are replaced by new employees, often used as an indicator of workplace satisfaction and stability.

Human Relations

Interpersonal interactions and relationships, emphasizing emotional, social, and professional connections among individuals.