_________ of a Service Means That Because It Can't Be

question 71

Multiple Choice

_________ of a service means that because it can't be separated from the provider,a service's quality can only be as good as that of the provider him-/herself.

• A) Perishability
• B) Intangibility
• C) Inseparability
• D) Variability
• E) Scalability

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Definitions:

Agreeableness

A personality trait characterized by qualities such as being kind, cooperative, and sympathetic towards others.

Extraversion

A personality trait characterized by outward-turning behaviors, such as sociability, enthusiasm, and high levels of activity.

Conscientiousness

A personality trait characterized by organization, dependability, self-discipline, and a goal-directed behavior.

Credibility

The quality of being believable or worthy of trust, often evaluated based on the source's reliability, expertise, and trustworthiness.