Losing a Customer Is Disappointing; However,it Also Represents an Opportunity

question 29

Multiple Choice

Losing a customer is disappointing; however,it also represents an opportunity.By using ______ strategies,companies can reacquire customers.

• A) Price skimming
• B) Switching
• C) Service recovery
• D) Diversification
• E) Cold calling

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Definitions:

Variables

Elements, features, or factors that can change and affect the outcomes of scientific experiments or studies.

Units Of A Story

Basic elements that constitute a narrative, including setting, characters, plot, conflict, and resolution.

Recall

The retrieval of information in which the processor must generate most of the information without aids. See also recognition.

Grice's Maxim

A set of conversational principles proposed by philosopher H.P. Grice that include quantity, quality, relation, and manner, aiming to make communication effective and cooperative.