Customer __________ Is Usually Based on a High Level of Perceived

question 72

Multiple Choice

Customer __________ is usually based on a high level of perceived value derived from the offering and a strong relationship with the provider and its brand(s) .

• A) Loyalty
• B) Satisfaction
• C) Acquisition
• D) Retention
• E) Profitability

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Definitions:

Nondigital

Nondigital refers to processes, devices, or information not based on digital technology, often involving analog or physical formats.

Printed Message

A message that has been transferred from a digital medium to a physical medium, such as paper, through a printing process.

Social Media

Digital platforms and technologies that enable individuals to create, share, or exchange information, ideas, and pictures/videos in virtual communities and networks.

Nonverbal Signals

Forms of communication without words, such as gestures, facial expressions, and body language, which can convey emotions and attitudes.