Which of the Following Is NOT True About CRM

question 2

Multiple Choice

Which of the following is NOT true about CRM?

• A) It is a business strategy to select and manage the most valuable customer relationships
• B) It adopts a profit-centric business philosophy
• C) It helps in increasing the effectiveness of marketing initiatives
• D) It enables and supports the implementation of a customer orientation
• E) It helps in increasing customer retention

Appreciate the importance of addressing the underlying causes of conflicts to prevent future occurrences.

Examine the role of cooperation and assertiveness in conflict resolution.

Understand the criteria and approaches for evaluating the effectiveness of negotiations.

Identify and apply various conflict management approaches.

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Definitions:

Common Law

A body of law developed from custom or judicial decisions in English and U.S. courts, and not by a legislature.

Judicial Decisions

Rulings made by courts interpreting laws, which can establish legal precedents and influence future legal cases.

Legislature

The governmental body empowered to make, amend, or repeal laws within a state or country.

Synthesize

To combine various elements or aspects from different sources to form a coherent whole or create something new.