In Which Phase of the CRM Process Is Customer Information

question 116

Multiple Choice

In which phase of the CRM process is customer information analyzed through various customer touchpoints?

• A) Knowledge discovery
• B) Market planning
• C) Analysis and refinement
• D) Customer interaction
• E) Direct sales

Differentiate between feasible, efficient, and inefficient production points.

Understand the concept and roles of influencers, creators, advocates, and ambassadors in social media.

Recognize the importance of community creation and engagement on social media platforms.

Comprehend the importance of authenticity and content creation in influencer impact.

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Definitions:

Disruptive Malaise

A state of general discomfort or uneasiness, whose exact cause is difficult to identify, that disrupts regular functioning or well-being.

Sleep Disturbances

Varied issues related to sleeping, including difficulty falling or staying asleep, excessive sleepiness, or abnormal behaviors during sleep.

Sedative

A class of drugs that have a calming or tranquilizing effect, often used to treat anxiety or help with sleep.

Head Injury

A physical trauma to the head, often leading to brain damage or dysfunction.